Get to Know Your Customers Day reminds businesses to reach out to patrons and customers and get to know them better. The day is observed annually on the third Thursday of each quarter (January, April, July, and October).
When you get to know your customers, you also get to know more about what you need to grow your business. With the advent of the Internet this can become difficult so remember to take time and make it a point to get to know a little more about your customers. Most importantly, make each of them feel like they are your most important customer of the day… here’s how:
- Ask your customers questions. Find out what services and products they need.
- Be quick to rectify any mistake that may have occurred. Everyone makes mistakes, by addressing any negative experiences your customer may have encountered, you gain their trust and ensure that they continue to shop with you.
- Follow up on a purchase. Ask your customers how their purchase or service worked for them. Not only will you find out about your product, but you will learn more about your customer and the services they need.
These are just some of the tips on how you can get to know your customers better, and with an event like “Get to Know Your Customers Day” serving as a reminder, it will not be difficult.
A good example of this is our very own CEO, Arnie Evdokimo, who said, “I love my customers and I consider them friends! They look out for me and I look out for them making sure that nothing goes wrong. I do whatever I can to build trust with them and I make sure to do what I can to never lose that trust.”
Stephanie Berry from our Los Angeles Branch shared, “Working for DP Air for almost 20 years, I find that each one of our customer’s has something that is my favorite. From former customers to short-term customers to the customers that have been customers since before me, they are all special because if it wasn’t for them, I would not be here.”
At DP Air Corporation we consider our customers family. We respect, value and appreciate our customers and all that they do for us.