We sat down with our COO, Jennifer Harler, who has been with DP Air for almost 20 years, to ask her how the last year went for the company, and how 2019 and 2020 are looking.
What were some big successes for DP Air in 2018?
There were many new projects, and a huge generator upgrade for a major company that was entirely live work; no hiccups and the data center was live throughout the entire process, which is a great accomplishment. The sales team at our Phoenix branch really brought in a lot of new customers and projects for their branch, and the company had a great year overall. It was a very busy year for DP Air across all locations, and employee retention was also at a high rate, and we’re happy to have been able to improve employee morale and appreciation. There were a few big transitions for the company that could have been potentially difficult, but were navigated very smoothly, and that made the year even better.
Many of these things really helped set a solid foundation for a successful kickoff of 2019 for DP Air, attributed to our great sales teams, overall fantastic employees, and a smooth year in 2018. We’re hoping to stay busy and keep the ball rolling with new projects and customers.
What were some areas of growth in 2018 that you hope to maximize on for 2019?
In 2019, we’re really looking forward to maximizing on our investment in our new back office system. We spent a great deal of time in 2018 on designing and learning the system, and we can’t wait to see it implemented here in the first quarter of 2019. It was and still is a huge goal for us, and will lead to more efficiencies within the company as well as easier communication across the locations. We want to continue moving forward with the momentum we built up in 2018 from the sales teams and encouraging more sales team growth within the company. The morale of employees has continued to rise as well, and we’re excited to keep giving back with incentives and appreciation to keep the company at its peak.
What were some less successful areas from 2018 to learn from going into 2019?
Communication is always something that can be improved on, so we’re excited to have everyone on the same playing field in terms of the new system we’re going to be implementing. While our team is great at quick-thinking and problem-solving, I’d like to see us take a step back once in a while to reevaluate and predict any potential future issues that we could resolve before they happen, instead of dealing with similar struggles repeatedly when something didn’t go as originally planned or desired.
Have you set any goals yourself as COO for 2019 and into 2020?
Absolutely, my biggest goal for DP Air in 2019 is implementing the new back office system that we’ve all been working so hard on. Looking into 2020, we want to expand the functionality of the system and really take advantage of all the different features it has to offer to the company. We have a few more transitions coming up within the company as well, and we’re hoping to take a look at what worked best in 2018 and apply it in the future. We have a few internal projects set up to improve communication and efficiency as well, we’re excited to get the ball rolling on that and keep it moving into 2020. Keeping employees happy and feeling appreciated is an ongoing goal for the company, and we’re excited to continue to plan events for the teams in the upcoming year.